Knowledge Base/
Troubeshooting
2018-10-25 06:09:53
You may have a number of files, such as: documents, photos or videos on your hard drive. If it happens that you cannot read some of these files when you access the connected hard drive please try the...
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Knowledge Base/
Troubeshooting
2018-10-25 06:08:12
Because of the varety of USB storage drives in the market, it is difficult for us to make our routers compatible with all them. Before you begin troubleshooting, please make sure that the drive works...
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Knowledge Base/
Kasa/Tapo App
2018-10-25 06:04:59
First we recomend you upgrade your smart home device to latest firmware. (click here) Then troubleshoot based on the different error messages in the Kasa app. 1. If the error says “cannot connect to...
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Knowledge Base/
Troubeshooting
2018-10-25 05:48:46
Case 1 Slow speed Follow the steps in the following the FAQ found here Case 2 Unstable connection Step 1 Check Wi-Fi signal strength. If the signal is weak, try moving the computer closer to your...
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Knowledge Base/
Troubeshooting
2018-10-25 03:22:58
Case 1 Unable to run the setup wizard If you see the message above. you may already have the driver installed. Try uninstalling existing driver then reattempt the installation. Case 2 Can't detect...
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Knowledge Base/
Troubeshooting
2018-10-25 03:16:59
You may experience issues setting up your Deco for the first time. If you do please check this guide to see if the issue you are experiancing is covered. Case 1: The Deco app cannot find the Deco 1....
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