@freenandes Hello， Thank you very much for your valued reply. Our engineer will contact you later and will help you to fix it. Please wait a while until they reach out to you. Thanks for your...

@marcos75 Hello, If you need any further help, you can feel free to contact us! Have a nice day!

@freenandes Hello， When plugin the range extender, only the TV box will disconnect from the network from 5 to 5 minutes? Did your TV connect the range extender's wifi? At this time, did other devices...

@Eugene3322 Hello, Please put the range extender and your main router in the same room. Please download "Tether app" on your cell phone from APP store/ Google play, and refer to this FAQ to install...

@Furkanymn16 Hi, sorry to tell you that we can provide an English service for global users now. You are suggested to contact the local tech support to get some suggestions....

@ALAWi007 Hello, Could you please tell me what is the model number of your new device? Only this device can't connect to range extender's wifi, right? Did you type in the correct password? What error...