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Pls check as try connect and reset still cannot
Hello,
Please put the range extender and your main router in the same room.
Please download "Tether app" on your cell phone from APP store/ Google play, and refer to this FAQ to install Range Extender on Tether app:
https://www.tp-link.com/en/support/faq/1373/
If it still can't connect successfully, please refer to this FAQ to troubleshooting:
https://www.tp-link.com/en/support/faq/2234/
If you need any further help, please let us know which step you met trouble, the Error message, and send us a photo of LEDs on your range extender, thank you!
Have a nice day!
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