@r1ch4rdNZ Hello, Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to escalate your case to...

@RE450_owner Uploading firmware has a process and that takes longer than I expected, please check my private message.

@IsaMath Hello, May I know did you try factory reset the range extender as below and check if you could see the default SSID on the laptops and phones. reset : with RE powered on , use a pin to keep...

@Mujkz It is possible that device has not bound to TPLINK ID yet, at that time device uses local username and password, not the TPLINK ID account . It is recommended to factory reset the RE and later...

@Sqfg Hello, Thank you for being interested in Tapo Care sevice. Currently only Tapo C200 V1 supports Tapo care, our teams has a plan to include more models in the Tapo care, and it is still under...

@_Alex Hello, Thank you for your feedback , the default SSID "tapo_cam_xxxx" (unsecured WiFi) should disappear after camera is installed (connect to router's wifi) successfully. Please ensure the...