@AlexanderW Hi, We understand that data security is the most important and we won't share user data with any third party. While we may transfer those data to third parties if this is required for the...

@timurozkul Hello, please help confirm some details and we will try to figure it out: 1. May I have your detailed network topology/layout? Is the Deco M4 working as a router? On the Deco APP, please...

@FQH2 Hello, Please ensure your PS4 is not using a static IP address that may not be in the same IP subnet of the Deco. If you need to use a static IP address on the PS4, you need to make sure it is...

@Johan031 Hi, Can I have the error screenshot when you try to connect to the M5 wireless on your Sony Soundbar HT-ST5000 or Philips 32PFS6401/12? Do they support 2.4G only? You may try to create a...

@AlexanderW Hi, I'm afraid not. The Deco devices need to be used and connected to the internet when configuring it via the Deco app, which requires a TP-Link account registration as well. Good days.

@Boriy Hello, I'm afraid this is not the case, and it is suggested to refer to the below article to get a better understanding of MU-MIMO: https://www.tp-link.com/MU-MIMO/...