@Tony629 Good day. Thank you very much for your time and patience. Can you see the USB adapter hardware detected under the kids’ account? And if the hardware could be detected, we could try to...

@Yuda Good day. Thank you very much for your time and patience. Sorry for the delay. The speed test was on the 2.4ghz or 5ghz, this time? And how about the link speed on the computer this time？ May I...

@zzats Good day. Thank you very much for your time and patience. Sorry for the delay. How long have you had the adapter and did it work fine before? Is there any error message when it failed to...

@Cinematic6436 Good day. Thank you very much for your time and patience. Have you tried to get windows into safe mode and also turn off the firewall to have a look:...

@mhollett1983 Good day. Thank you very much for your time and patience. Have you tried to install the latest version of the printer utility to have a look； TL-PS310U_V2_Utility_20191224...

@Teasels Good day. Thank you very much for your time and patience. Since you have two Dell computer, did both of them have the same issue? Have you tried to installed the following utility to have a...