@Dessy Good day. May I know how long have you had the camera and when did this issue start? Is it possible that you could record a short video about the permanent red led, even after reset? By the...

@RS1982 Good day. Thank you very much for your precious feedback. We would report it to our senior engineers for further evaluation. And if you have more useful ideas, please feel free to post it...

@carlo67 Good day. We have released the new Kasa Care service on 1st September 2020 in Australia. https://www.tp-link.com/au/support/faq/2120/ Thank you very much.

@snowdance Good day. For your case, I might need to follow by email and please have a check of your email box. May I know the model number of your main router? Thank you very much!

@carlo67 Good day, May I know where are you located? Since the Kasa care service is still not available in some areas; and only free trail are available. But TP-Link keeps working on it and for more...

@Nuno00 Hello, You may turn off the Notification on Me-Notification menu like below: