@Mikel1978 Hi, Only several video clips are like this, others are still playable, right? Is there any error message when they failed to play？ Is it possible that you could post a part of video clip...

@StefanoSi Good day, The energy monitoring could see the load on Today, the Past 7 days, or the Past 30days. It could not be customized yet. For more details, please refer to...

@Vwbugjam Good day. Can I have a picture of the error message? Have you tried to reboot the camera or manually move the camera in case the camera lens was stuck? Thank you very much!

@Brisrascal2020 Good day. There is a reset button/pinhole at the back of the camera; please press and hold for more than 5 seconds to do a factory reset. After that, if still, nothing happened, may I...

@kishorekg Good day. May I know the model number of your wireless router? Have you tried to change the wireless advanced settings on the 2.4ghz of the BroadBand Modem, such as channel 11 and channel...

@tpIinktestit Good day. May I know where are you located and where did you purchase this camera? Can you still view the IP camera remotely via a web browser, such as...