@RyanEverhart789 Good day. Sorry for the delay. Thank you very much for your precious feedback. We have already reported it to our R&D department for further evaluation. If you have any more ideas,...

@Audrey1 Good day. Have you set up away mode on the smart plugs? Since you have a kit, did both of them have the same issue? How long have you had the plugs and when did the issue start? Please also...

@ccseas Good day. Have you ever tried to set up a group on the Alexa so that you could turn off all plugs as a group? Thank you!

@BaptisteFR Good day. Do you still want to control the plug when the router is down and you are not home? If just turning on or off the plug, you could try to set up the schedule in advance. Since...

@mcrguy Good day. Since you had more than one plug, did all of them could not turn on/off as scheduled? After the setup, can you see the existed profiles under the schedule? Could you please also...

@Richard_T123 Good day. I am really sorry since I am quite sure what you try to describe. Could you mind trying to provide more details, or describe a virtual scenarios so that I could get more...