Forums/
Kasa Smart Plugs
2020-08-21 01:50:16
@norwichnick Hello Nick, thanks for clarifying the details. If this unit is a second-hand device from eBay, we cannot help you with the RMA as you assumed, we are sorry about that.
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Forums/
Tapo Smart Plug
2020-08-21 01:41:38
@Jan-Paul Good day. Thank you very much for your kind reply. We will have a check with our senior engineers and keep you updated via email. Thank you very much and have a nice day.
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Forums/
Kasa Smart Bulbs
2020-08-21 01:38:20
@WSimoNZ Hello, If this is the case, can you please confirm again if there is any special setting on your wireless router like access control or MAC filtering? If there is such setting, try to...
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Forums/
Tapo Smart Camera
2020-08-21 01:31:23
@Cos70 Hello, terribly sorry to hear that and keep safe. Yes, you may disable the cellular data on your HUAWEI P9 first and reset the Tapo C200 to its factory by holding the RESET button on it for...
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Forums/
Tapo Smart Camera
2020-08-21 01:23:54
@Steve71 Hello, If this is the case, you may need to contact the local tech support to check the warranty cause the device seems faulty....
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Forums/
Kasa Smart Switches
2020-08-20 06:37:15
Yes, please send us a video, and since our senior engineers would follow up your case via email and please have a check of your email box. Thank you~
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