Sansung S10 phone getting slow speeds from Android 10 update
Recently, we received some feedback on Archer AX50/AX3000, some customers using Samsung S10/Note10 series smartphone have experienced unstable Wi-Fi network problems. After testing the problem several times in our lab, we have found that the problem is related to firmware update on the Samsung S10/Note10 series smartphone, Samsung S10/Note10 series phone has the option to update the Android 10 firmware, like Samsung S10/Note 10. There are some compatibility issues between the changes to the 802.11ax technology used in the Android 10 firmware and our Archer AX50/AX3000.
We have since released official firmware to address this issue, please see below for the firmware version that applies to the model of your device.
Note: Please click the link that applies to the model of your device. Once you click the link, follow the instructions on the page to install the most recent firmware for your router.
Archer AX50 Hardware Version US/EU/JP V1: Click here
Archer AX3000 Hardware Version US V1: Click here
Archer AX50 Hardware Version AU V1: Click here
You can get more details about how to update firmware manually from the below FAQ:
How to Upgrade the Firmware on the TP-Link Wi-Fi Routers (New Logo)?
We will release a new official firmware to solve the problem as soon as possible, please pay attention to our official website. TP-Link also recommends that customers regularly visit our support site and check for firmware updates to ensure the best performance.
*Note: If the firmware listed above has any problem, please contact TP-Link Customer Support.
If your Samsung S10/Note10 series phone can’t reach full upload speed after updating Android 10, please click here for some further help.
Not sure if related but I replaced my ASUS 1900ac with an Archer AX21. My son just did his MESH using one so he recommended I upgrade to the AX21. I figured Plug and play so I hooked it up an set it up with Tether. I created a main network and the 2.4 and 5G are the same name and password and only shows one network (good idea?) and created a "guest" network named service for all my Kasa switches, pool and TVs. I have half my TVs connected via LAN and a switch. So... first problem I keep running into is having "connection without internet". I see this intermittently without regard to which network we connecting with our Samsung S9 and S20 phones. It just seemed to be random whenever I arrive home one network may connect and have no internet meanwhile all the other devices have internet on that same network. So I switch to the "guest" network and I may have internet, then I switch back to the main netwrok and all of a sudden I have internet access. I believed that my LAN connections should be free of any problems. My smart TV would not hook up to the internet although connected up to the router. I noticed the IP address was 192.168.10.xxx instead of a 192.168.0.xxx. SO I unplugged and replugged, reset, etc and out of the blue the TV should the proper IP 192.168.0.xxx. Not sure why I had so much trouble getting my LAN connected as well. Hooking up new Kasa switches was presenting delays as I tried to connect them. So I read that the ISP may be still "linked in memory" to the old router and I followed your advice to unhook the modem from the internet access, hook only to router and plug in 3 to 5 minutes before connecting back the internet access cable. It fixed nothing. I am obviously over my head in this. Please help.