How to resolve common problems when setting up the Kasa smart device (Plug/Bulb)
Our Kasa app is designed to provide an easy step-by-step process to set up your new smart device. However, there may be instances where issues come up during the installation. This guide will try and provide steps to try in order to resolve your issue.
Case 1
- Go into the “Settings > Wi-Fi” menu of your smartphone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart device's network. Open Kasa and select the option that you are manually connected to the smart device located on the bottom of the setup screen
- Make certain you choose the correct smart device to connect to. The last four characters of the MAC address are also apart of the network name of the smart device.
- Disable any VPN connection that your phone may be using during the setup.
- Perform a factory default on the smart device and repeat the process.
- If your Apple device is running iOS 14, check the app permission to allow local network access
Case 2
- Make sure the smart device is not connecting back to your home Wi-Fi network. If so, connect back to the TP-Link Wi-Fi network.
- Reinstall the Kasa app on your smartphone.
Case 3
- When on the screen where you join the smart device to the network. The wireless network name you see above the wireless password box should be the one you normally connect to in order to receive internet, if not, select the link below to choose a different network name.
- The wireless signal should be at least two bars, if it is one bar, move the device closer for setup.
- If the router’s SSID is hidden, please choose “manually setup my Wi-Fi” to input SSID and password.
Case 4
- Wait 15 seconds then check LED status. If the smart device's LED indicates it is connected to the network or if the bulb blinks several times, do not select the option to start over. Sign out and back into the Kasa app and wait a few minutes to see whether the device is working.
- Check to see if your phone is now connected back to your home Wi-Fi. If not, connect back, and go back to Kasa.
- Verify that the wireless password being used is correct. Going into your phone Settings > Wi-Fi menu. Forget the wireless network that you are trying to connect the smart device to, and then reconnect. When the phone asks for the wireless password, use the same password that you tried in Kasa. Delete the password that exists in the box and enter the wireless password for your network again.
I have the Kasa Smart Switches. Three of them, on three different circuits. All are properly wired with neutrals and grounds on single pole single switch circuits. All three showed up on the phone app, and the app works fine to control all three. I can turn them all on and off from the screen of my phone.
The problem is the schedule feature doesn't work at all. I have set the device to my local time zone and entered in the longitude and lattitude of where I live. I have tried both manual time and location, and turning on location services to allow the app to get the information automatically. It isn't a difficult schedule. On at 8pm (sunset) off at 6am (Dawn) on all three. The time comes and goes and nothing....
I've changed the location of the Smart plug slim. Now the App does not recognise the new router. I've followed all the above instructions but the Smart plug is not being recognised. I've :
1. Pressed the factory reset button and plugged it back. App did not recognise device. Only allowed 'local' switch on. So could not set away mode, timer, schedule etc
2. removed the device from my ipad
3. logged out and removed the app from the device. Downloaded new Kasa Smart app.
Conclusion: still 'unable to connect to my Wifi.
I've checked the WIFI speed. It's strong and i am sitting right next to the router. Really fustrating experience dealling with Kasa.
Does anyone have any info?
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I had two different smart plugs connected to my WiFi and they were working fine. A few days ago they stopped working suddenly. I tried to reset the plugs and reattach them to WiFi but now the WiFi cannot be found and when I type it in it won't connect either. Nothing has changed. How do I connect my plugs withi my home WiFi?
I had two different smart plugs connected to my WiFi and they were working fine. A few days ago they stopped working suddenly. I tried to reset the plugs and reattach them to WiFi but now the WiFi cannot be found and when I type it in it won't connect either. Nothing has changed. How do I connect my plugs withi my home WiFi?
Nice and valuable technology idea idea about setting up kasa smart device
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Hi,
I have the kasa hs110 plug. It's working fine. But when I go to see the energy consumption in the app, it says "something went wrong". It shows the hours connected correctly, but consumption is 0.0kwh. I bought this plug precisely to find the energy used in my solar shed.
Is this a known fault? Is there a solution?
Cheers
S
Kasa Smart Plug HS103P2 has been working fine for over a year. Stopped working today. Tried to reconnect several times but will not connect to my network. Switched to a brand new plug with same results. Can not get pass blinking blue light.....set-up seems to be working but will not complete and conntect to network. Tried reset multiple time still no luck?