How to resolve common problems when setting up the Kasa smart device (Plug/Bulb)
Our Kasa app is designed to provide an easy step-by-step process to set up your new smart device. However, there may be instances where issues come up during the installation. This guide will try and provide steps to try in order to resolve your issue.
Case 1
- Go into the “Settings > Wi-Fi” menu of your smartphone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart device's network. Open Kasa and select the option that you are manually connected to the smart device located on the bottom of the setup screen
- Make certain you choose the correct smart device to connect to. The last four characters of the MAC address are also apart of the network name of the smart device.
- Disable any VPN connection that your phone may be using during the setup.
- Perform a factory default on the smart device and repeat the process.
- If your Apple device is running iOS 14, check the app permission to allow local network access
Case 2
- Make sure the smart device is not connecting back to your home Wi-Fi network. If so, connect back to the TP-Link Wi-Fi network.
- Reinstall the Kasa app on your smartphone.
Case 3
- When on the screen where you join the smart device to the network. The wireless network name you see above the wireless password box should be the one you normally connect to in order to receive internet, if not, select the link below to choose a different network name.
- The wireless signal should be at least two bars, if it is one bar, move the device closer for setup.
- If the router’s SSID is hidden, please choose “manually setup my Wi-Fi” to input SSID and password.
Case 4
- Wait 15 seconds then check LED status. If the smart device's LED indicates it is connected to the network or if the bulb blinks several times, do not select the option to start over. Sign out and back into the Kasa app and wait a few minutes to see whether the device is working.
- Check to see if your phone is now connected back to your home Wi-Fi. If not, connect back, and go back to Kasa.
- Verify that the wireless password being used is correct. Going into your phone Settings > Wi-Fi menu. Forget the wireless network that you are trying to connect the smart device to, and then reconnect. When the phone asks for the wireless password, use the same password that you tried in Kasa. Delete the password that exists in the box and enter the wireless password for your network again.
I am having issues to connect my Smart wifi power outlet (kp200).
I followed this thread and I have tried the following:
Orbi mesh network
ios 14 (latest update)
kasa (latest update)
I have realized that the Kasa needs a 2.4 wifi network, I used my guest SSID (Security WPA2-PSK) and it did not work as expected.
I have reset the outlet and factory reset it several times.
Manually submitted my guest SSID and password (copy and pasted)
this also did not work.
the outlet flashes green for a little while back until it stops working and then back then I green/orange again.
I am not sure what else to try. Unless I am somehow missing something.
thanks
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Hello
I have a Tplink kasa SR20 router.
It doesn't seem to acquire internet connection via the WAN/internet port.
We did reset the router and on the On the kasa app, once we logged on and connect the the default ssid of the router, it doesn't detect internet with the LAN cable plugged in.
On the router's screen we have "connecting home to cloud" and it doesn't pass that stage.
What can we do or has the WAN/internet port shutdown for good?
The SmartPlug Mini HS-105 continues to blink amber and blue.
My LG Smartphone connected the SmartPlug Mini HS-105 for Wi-Fi in Settings.
In the Kasa App, the SmartPlug Mini HS-105 cannot connect to the Internet and each time I click Rescan I still see the blinking amber and blue light.
Please advise.
Thanks.
It was really meaningful
Thank you very much for providing such a valuable information.
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Is it possible that the KP115 smart plug resets in a somewhat different way than others? Description for a hard reset in the FAQ describes pressing and holding the reset button until there is a rapidly flashing amber light. The KP115 gets a rapidly alternating blue and amber at an increased rate. Once instigated, that state lasts a fair bit longer than the FAQ decides. I also noted that if I hold the button in for a time, there will be an audible noise from inside the device, and the flashing slows back down sooner than if left on its own.
I've just bought three new KP115s, and can only get one of them to configure. The other two complain of inadequate WiFi signal - despite the fact that I configured all three of them in the same circumstances. The WiFi signal is strong and fast, but goes undetected.
Thanks in advance for any ideas anyone can pass along!
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