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App settings and features missing

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App settings and features missing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

App settings and features missing

2021-04-19 19:36:37 - last edited 2021-07-19 01:43:05

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2021-04-19

App settings and features missing

2021-04-19 19:36:37 - last edited 2021-07-19 01:43:05

Model: Deco M4

Hardware Version:

Firmware Version:

When I ususally open the app I can manage my wifi and guest wifi. Recently, those configurations settings are now all gone. The only settings I see are Router Settings & More Settings, which when expanded list nothing to manage the mesh network. I am running this in AP mode. Has anyone else experienced this?

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#1

1 Accepted Solution

2021-07-19 01:42:59 - last edited 2021-07-19 01:43:05

Posts: 4691

Helpful: 530

Solutions: 391

Stories: 17

Registered: 2018-07-23

Re:App settings and features missing-Solution

2021-07-19 01:42:59 - last edited 2021-07-19 01:43:05

Hi, please Turn off all the Deco units, wait for 2 minutes, turn them back on and wait for the LED on the Deco to be normal.

Then check the Deco app will show the features correct or not.

If you still cannot fix the issue, please leave me a private message for notification;

Thank you very much.

Recommended Solution

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0

#4

3 Reply

LV1

2021-06-16 23:41:22

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-10-12

Re:App settings and features missing

2021-06-16 23:41:22

@mrdad Same issue just now!

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#2

LV1

2021-07-18 11:22:22

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-07-18

Re:App settings and features missing

2021-07-18 11:22:22

@Magistar did you ever get to the bottom of this? Mine has started showing the same under 'more' with only 2 settings.

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#3

2021-07-19 01:42:59 - last edited 2021-07-19 01:43:05

Posts: 4691

Helpful: 530

Solutions: 391

Stories: 17

Registered: 2018-07-23

Re:App settings and features missing-Solution

2021-07-19 01:42:59 - last edited 2021-07-19 01:43:05

Hi, please Turn off all the Deco units, wait for 2 minutes, turn them back on and wait for the LED on the Deco to be normal.

Then check the Deco app will show the features correct or not.

If you still cannot fix the issue, please leave me a private message for notification;

Thank you very much.

Recommended Solution

0

0

#4