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Can't Create Password

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Can't Create Password

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Can't Create Password
Can't Create Password
2021-01-22 20:38:04
Model: RE505X  
Hardware Version:
Firmware Version:

I received a range extender and was excited to set it up.  Seemed like it was going to be easy....  except once it finds my device, I am asked to creat a password.  While trying to create a password on my iphone and it is saying "Please enter 1 to 15 characters using letters, digits and underlines".  I am unsure how to "underline" a password as I have been using under-scores and it is not working.  I have tried many variables and am beyond frustrated.  I've read lots of people also having the same issue, but cannot seem to find a resolution for it.  Is anyone able to help before I return this and purchase a different brand.  

Greatly appreciated!!  Thank you 

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#1
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5 Reply
Re:Can't Create Password
2021-01-25 21:51:26

@Kristen17 

 

Here is the setup video we have: https://youtu.be/-070VrBm_vU?t=65

 

Once you connect to the extender it should ask to create a username and password for the local login of the extender, later when you connect to an existing wireless network you enter the wireless password of that network you want to connect to.

 

If the mention of underlines is happening (1:14 of the video) at that point, ignore that and use the password you want, minus the underlines.

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#2
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Re:Can't Create Password
2021-02-16 17:13:31

@Tony I am having the same problem. Even when I don't use underscores, I click "create" for the local password and the notification "waiting" comes up and spins. Then it disappears and I'm back on the screen to create a local password. I cannot move forward from this screen no matter what I enter for the password. Can you please help?

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#3
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Re:Can't Create Password
2021-02-16 17:15:59
I am using RE205.
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#4
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Re:Can't Create Password
2021-02-17 19:32:31

@Extendwifi 

 

Please provide screenshots leading up to that screen that you are met with indicating underscores.

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#5
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Re:Can't Create Password
2021-05-12 11:59:23

@Kristen17 

 

I had to delete the app and reinstall.  Upon doing so the password requirements were no longer needed.  You can use whatever password you prefer.

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#6
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