TP-Link Archer C9 randomly rebooting :(
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Morning all :)
Pretty much the same as this other thread, my Archer C9 keeps randomly rebooting ... there appears to be no rhyme or reason as to why it does :(
Have moved the Ethernet lead into another port on my Modem, and also replaced the Ethernet lead with another one. Still keeps happening .. so infuritaing. It's been fine for months, rock steady - no issues at all. No new devices connected, latest firmware installed. I've even factory reset it.
Screenshots of the Log below;
Happy to post a list of devices connected if needed - these are all iphones, MacBooks, iPads, and various Smart devices ...
There's clearly a problem, as I'm not the only one to suffer with this, so come on TP-Link support .... let's work on a solution
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FW downgrade also didn't help...
I had to disconnect it because i can't work and kids can't learn.
Piece of crap. Unfortunately.
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Sadly after 4 or 5 days of stable connection, my router has started rebooting again. Twice today so far. Going to raise with TP Link again.
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mine started rebooting about a week ago as well. Right around the time where my desktop PC auto updated to a new insider build of windows 10 Pro (slow ring). So maybe something with that?
I tried updating two of the iPhones to the latest 14.2 but left my personal phone on 13.2.2 because it's jailbroken.
on a side note, I'm fairly knowledgeable of networking, having passed most of the MCSE tests before choosing todo other things, and I can't think of any examples of connected devices causing something like a router reboot. In fact I can't think of how it could even be possible aside from a command being sent.
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I have the same problems. Unsure when it started, but at least a couple of weeks. We have a few iOS devices, but none that has been upgraded to iOS 14.
Since we are working from home, with a lot of meetings, this is just not acceptable. Is there any solution coming? Otherwise we will have to return the router to the seller.
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So, update after more emails from TP-Link support. I have had by debug firmware installed for a couple of days and got some reboots yesterday in particular, so ran the debug logs and sent them over to TPLink.
They have advised that they can see some errors with certain devices joining the network which causes some negotiation errors and a 'null pointer' is created. They also believe the NAT Boost function is involved and asked me to disable it in the firmware. They are working on a new beta and say they will send it to me in a few days.
Let's see what happens.
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Just got answer from polish support that there should be new FW in few days. Looking forward.
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Got fresh new beta software. With debug options.
Will test at Saturday.
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Just got a reset again after 3 days. If this is related to something about hardware fault, no firmware would fix it. I hope it isnt and I hope we finally get a fix with a firmware after all this trouble.
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