Slow network performance on AX50/AX3000

Hello, I just purchased a AX50/AX3000 router and am having a terrible time gettingt the LAN speeds to be good. My other router was a Netgear and I was able to confirm that my WAN/Internet speeds are 500/250 from my ISP. I am getting close to that on wireless when I am right near the router. However, with the AX50 I am only getting 60mbps down and 40mbps up. I've tried everything including mimicking my settings from the Netgear router. Could this be an issue with my devices (iPhone and Macbook Pro) not supporting AX?
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@PETzz Thank you. I was so agitated with the customer service that I returned the router today. Bought a netgear nighthawk already up and running with no issues.
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@Sevi switched from asus to tp link archer ax50. WORST DECISION OF MY LIFE. wifi is intermittent (gets super obvious when i play mobile games) and does not even have wpa3. i will try to return it to the store
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@ilub best thing to do. I did wait too long on my side and I regret it.
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This router is garbage. Setup both ways IP and Tether. QoS was all disabled. Was getting worse download speeds than my old Nighthawk router. Going back to Amazon.
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@Grouch read comment #128
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Delete the Tether app and factory reset the router? I have worked in IT for quite a few years and that is about the silliest thing I've ever heard. (Keep reading)
I discovered after getting the AX3000 a couple weeks back my top end speed wired was 720mpbs, definitely not the 950ish Cox is supposed to provide. I contacted Cox like a jackass and they insisted I bypass the router. I've dealt with Cox many times before over speed issues and I have never had a different speed bypassing the router when I'm using a wired connection. Well lo and behold Cox was bringing it home this time, no speed issues directly connected.
So I went through every setting on the router. QOS, already off, firewall off, nothing else out of the ordinary. Issue persists. Well my mind is now officially blown because getting rid of the Tether app and factory resetting this router completely fixed the issue.
TP Link y'all need to figure this out cause that is about the most ridiculous thing I've ever heard. You've got a really nice app, it is super convenient to use but a total waste of time when you're killing 25-40% of my bandwidth with it. Its time to stop pretending this isn't an issue because it 100% is. Something is going on whatever it may be.
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I bought the AX50 a few weeks ago and have really been strongly disappointed by the behavior of the router. The QoS simply does not work and worse still throttles the speed both in LAN and Wifi. In addition to the above, the traffic meter shows anything but the correct information, however in the priority of devices the volume of information is correct.
TP Link needs a strong revision of the firmware of this router!
And why is always not loading correctly each time I login! (F5 to reload each time)
Firmware version : 1.0.9 Build 20200708 rel.55037(5553)
Hardware version: Archer AX50 v1.0
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@CristMog the router overheats. Like all the time. Overheating is causing the chipset to throttle speeds. If you stick a fan underneath the router and have it in an open area you'll have zero problems. You may even be able to get away with just elevating the back of it if the airflow in the room is sufficient, but I would recommend getting a fan to put underneath.
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