Ax11000 dropping 2.4ghz every other day

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Ax11000 dropping 2.4ghz every other day

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128 Reply
Re:Ax11000 dropping 2.4ghz every other day
2020-09-23 17:47:22

@samadril following to see you're successful returning to beta. I was unable to using the firmware update option. Maybe a 30-30-30 reset might work. 

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#83
Re:Ax11000 dropping 2.4ghz every other day
2020-09-23 17:56:28

So this issue reoccured for me today at the worst possible time with 4 people home either working or doing school remotely

 

so i figured if i was rebooting, might as well take the latest firmware

 

ive since rebooted and we'll see how stable it stays, but hoping it is resolved as this is annoying

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#84
Re:Ax11000 dropping 2.4ghz every other day
2020-09-25 19:55:07

Wanted to chime in here to say I have the 2.4Ghz issue as well. I am on the latest firmware (1.1.1). I have tried various different bands unsuccessfully. Just turned on smart connect to see if that works any better. Pretty disappointed since I specifically purchased this router in the hopes that it would be able to handle all my smart home devices.

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#85
Re:Ax11000 dropping 2.4ghz every other day
2020-09-25 20:47:57

@chaples55 did you try the beta firmware?

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#86
Re:Ax11000 dropping 2.4ghz every other day
2020-09-25 20:52:36

@shaywood 

 

No, not yet. I tried flashing it over 1.1.1 but it failed. Haven't tried the 30-30-30 reset that people are mentioning. I figured I'd give that a go if/when 2.4Ghz dies again.

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#87
Re:Ax11000 dropping 2.4ghz every other day
2020-09-25 21:01:52
Curious if the 30-30-30 works to get the beta on.
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#88
Re:Ax11000 dropping 2.4ghz every other day
2020-09-25 21:40:39

Also having the problems again now that I've upgraded away from beta, seems like it is possible the beta fix never made it into the release channel. 

@Carl / @Tony - any insight here? This is discouraging situation given users here put down big bucks to get the flagship router, please help us out.

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#89
Re:Ax11000 dropping 2.4ghz every other day
2020-09-25 22:03:30
Things worked great on the beta, but I wasn't using smart connect. I started having problems after the recommended firmware update. Interesting, I turned on smart connect and things seem better.
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#90
Re:Ax11000 dropping 2.4ghz every other day
2020-09-26 03:10:20

@Jerryb I did the latest firmware update, FACTORY reset the router, then manually (not using the backup file) re=entered all of the info.  So far, 4 days and no problems.  Not using SmartConnect.  I have about 6 devices on 2.4G and using all of the modes of it.

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#91
Re:Ax11000 dropping 2.4ghz every other day
2020-09-26 05:10:41

@Jerryb 

The latest firmware (1.1.1 Build 20200716 rel.84595(4555)) is simply awesome. Improved range, improved link rates with AX200 and older clients, and excellent reliability.

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#92