samadril wrote

@tarund Thank you for posting this. I have been watching this thread and have been waiting for a fix. I just applied the beta and am now hopeful this will fix the issue. Link Much appriciated!!!!!

@samadril I'm interested in whether this resolves your issue, we have a new AX11000 that's been having similar stability issues (sometimes 2.4 won't accept new clients, sometimes it disappears completely) on 2.4 despite setting up a nightly reboot.  I did find another thread that suggested a different issue, with similar symptoms.  See https://www.tp-link.com/us/support/faq/1393/.  I had been experimenting with both a USB-A 3.0 drive as well as a USB-C 3.0 drive to use the NAS capabilities of the router,  and I'm disconnecting them for a trial period, to see if stability returns. 

I'll be bummed if this is the issue, as that feature was proving rather useful.  I read that a longer/better shielded cable might resolve the issue.  Maybe I can make a small faraday cage for it:-)

For the people who haven't tried the beta firmware you should probably email TP Link support and ask for the link (or use the one in this thread). I contacted them with the issues I posted a couple pages ago and they sent me the link and I installed it. I've given it a few weeks to see if it's stable/reliable and I have to say it's been just about perfect since. I haven't been getting the daily dropouts, random device disconnects and the wireless devices actually always appear in the admin pages when I check them.

This beta firmware seems to have solved all the issues I was having. The only negative is that it's still a beta that you need to ask for specifically. It's literally months old (I think the firmware is dated March 2020)  so I don't see why it hasn't been pushed to production to help resolve people's problems.

@Skrybe Agreed. Seems odd. I asked them about whether I should update the firmware at some point. They said it would update, or notify me, if needed. I don't think there have been any updates since. 

@Skrybe I agree with you.   I've been running the beta firmware for a couple of months now and it's been nearly flawless.  Here's one thing that I just noticed that may help others that want to use Smart Connect but customize it a little.  This is on the BETA version, so I've not tested on other versions of the firmware.   If you want the channels to use a specific channel or bandwidth, just turn off Smart Connect (Advanced/Wireless settings), make the changes in the individual bands (i.e. set the channel to 11 on 2.4 or make the 5ghz channel ax only) then turn back on smart connect.  Smart connect will still work but it will follow the limitations you set for the individual bands.  You can't change the SSID, Password or the encryption individually as that would break Smart Connect, but the other settings seem to work.

oddly, i've not been running the beta firmware and basically by moving my channels after doing a wifi analysis, to ensure i don't collide, ive not had the issue

i am guessing the issue is something possibly related to collision of channels with others or moving of channels via use of AUTO and then not being able to sense that the channel has changed - maybe a problem with some devices like Google home or alexa?

Just grasping at straws, but the issue has stopped happening for me and I AM NOT USING BETA firmware, but the only thing I changed was making sure I knew via a wifi analyzer what other homes on my left and right channels were and then doing my best to avoid collision with them by manually setting my channels

has anyone else tried the above?

MartinKnutson wrote

 

samadril wrote

@tarund Thank you for posting this. I have been watching this thread and have been waiting for a fix. I just applied the beta and am now hopeful this will fix the issue. Link Much appriciated!!!!!

 

@samadril I'm interested in whether this resolves your issue, we have a new AX11000 that's been having similar stability issues (sometimes 2.4 won't accept new clients, sometimes it disappears completely) on 2.4 despite setting up a nightly reboot.  I did find another thread that suggested a different issue, with similar symptoms.  See https://www.tp-link.com/us/support/faq/1393/.  I had been experimenting with both a USB-A 3.0 drive as well as a USB-C 3.0 drive to use the NAS capabilities of the router,  and I'm disconnecting them for a trial period, to see if stability returns. 

 

I'll be bummed if this is the issue, as that feature was proving rather useful.  I read that a longer/better shielded cable might resolve the issue.  Maybe I can make a small faraday cage for it:-)

So far, a long (1m) cable has helped.  Maybe it's better shielded than the cable the USB-C drive came with.  In any case, running the non-Beta firmware, the 2.4 channels have been solid for several days now.   I haven't exercised the drive hard.  That's the next test.

@MartinKnutson please check your router for this new firmware that popped up today...

@tarund wow, nice to see finally, but mine is working great with the beta.  Makes me worry about the upgrade.

@tarund 

Thanks for the notice

i am hesitant to upgrade given i've had such good stability ever since switching my channels and moving off the auto function (non-beta firmware)

will wait until this has been out longer