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Ax11000 dropping 2.4ghz every other day

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Ax11000 dropping 2.4ghz every other day

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Re:Ax11000 dropping 2.4ghz every other day
2020-12-27 21:08:37
I am sure it will help ... Something with TKIP connections causing router to crash out on 2.4 forcing a reboot to get everything back up. Looking forward to seeing how it goes.
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#123
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Re:Ax11000 dropping 2.4ghz every other day
2020-12-27 21:23:14

@Largeshow it's possible to have a USB 3.0 (which is actually the issue, not usb-c, sorry for conflating the two) that uses a USB A connector at the router end.  The device end can look a little unusual, though.  Your storage device documentation will tell you if it's USB3.  The tp-link documentation states the usb-a connector will support usb 3.0

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#124
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Re:Ax11000 dropping 2.4ghz every other day
2020-12-28 15:24:01

@samadril so I double checked that setting and it was already set to "AES". I've only had this router for a couple of days and the 2.4 seems to work just fine...until the second I plug something in to the USB port. Thanks again for responding. 

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#125
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Re:Ax11000 dropping 2.4ghz every other day
2020-12-29 02:22:54

@Largeshow .. Support was pretty responsive, ask maybe they are already aware of the issue. Just a thought. Other post also makes since. Maybe try a different USB device and see if same issue happens.

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#126
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Re:Ax11000 dropping 2.4ghz every other day
2020-12-29 18:27:50

@samadril ya it looks like I'm going to have to go to support. I did indeed try a different USB device and got the same results. 

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#127
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Re:Ax11000 dropping 2.4ghz every other day
2020-12-31 22:50:18

@Largeshow so I contacted support and they sent me the following. I made the changes they suggested and it's been working great all afternoon. 

Thank you very much for your email requesting information about TP-Link product.
 
Please log in to the Web UI and then change the 2.4GHz channel width to 40MHz, channel to 6.
How to log in to the Web UI: https://www.tp-link.com/en/support/faq/1523/
How to change the channel width and channel: see the attached.
Please plug in the USB storage and test if it can work.
If not, please let me know the info below:
1. When plugin the storage to the USB slot, what about the light status on the top of the router?
2. The model number of the storage.
3. The storage capacity on it.
 
Thank you and have a great day!

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#128
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Re:Ax11000 dropping 2.4ghz every other day
2021-05-09 13:35:55

@Tony 

Hii please do you know the issue with the 160mhz ?

on smart connect my Intel AX200 won't connect to a 2.4Gbps unless I restart the Tplink and few minutes later it goes back to 1.2Gbps 

So i turned off smart connect and the last 5 SSID Put it in WAP2 not 3 and changed to 160mhz and AX only. After that my Intel made 2.4Gbps connection all worked fine put it to sleep restart and still it was giving 2.4Gbps !

when I woke up today for my surprise it went back to 1.2Gbps and the only fix was restarting the Tp link AX11000 then it went back to 2.4Gbps !

so is my unit defective or Tplink know of this issue and will be fixed or is it Intel Ax200 problem ?

my Samsung S21 and iPhone 12 has no issue at all !

 

please some feedback be thankful

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#129
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Re:Ax11000 dropping 2.4ghz every other day
2021-05-09 17:37:24

@FGARS2  I wanted so bad for this router to work right. I gave up and went with a different router/mesh. Works great. 

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#130
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