Deco seems to be blocking some sites including one very specific IP?
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Ever since my router upgraded to 1.3.1, I've been seeing some weird internet behavior. Some websites (like the one I use to pay my gym membership) just won't connect at all. Some CDN services seem to be degraded (profile pictures on LinkedIn won't load, for example. Rest of the site works fine, just the images won't load). And I can't connect to League of Legends. I contacted their support, and they gave me the IP of a server to ping, and the ping just hits my router and dies. 100% packet loss. I don't have any parental controls set up, and I turned off all the antivirus stuff. Still can't get a connection. Was working fine before the update.
What do I do?
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@rholdy Hi, I have been breaking my head with the same issue but in a different webpage (fantasy.nfl.com). Until I found it was actually my Deco M5 wifi network the issue, if I changed to other Wifi or 4G (in smartphones) then the sites loaded perfectly. I also don't have any kind of parental control nor antivirus activated so it shouldn't block anything but still it seems is blocking something. Could you help me with the solution please? It's really annoying. I tried both in AP & Router modes, same issue. Firmware updated 1.5.1.
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You're probably not going to like this answer but the solution for me was to schedule a Skype call with the technical support team and have them walk me through updating a couple settings through the web based admin portal outside the app.
but it fixed my problem.
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It sounds like there is a solution so how did you request/schedule a call with tech support team? I'm happy to update some admin settings.
So having Zoom blocked by our M5 router during Covid on our home laptop/PC/MAC can't happen.
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@Flo_St. I emailed them at ussupportteam@tp-link.com and went from there.
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Flo_St. wrote
It sounds like there is a solution so how did you request/schedule a call with tech support team? I'm happy to update some admin settings.
So having Zoom blocked by our M5 router during Covid on our home laptop/PC/MAC can't happen.
The security that the Deco M5 has (HomeCare) is powered by TrendMicro which categorized Zoom as a paysite so in your parental controls, if you included the category that blocks paysites, that is likely why Zoom is blocked.
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This issue still exists! I have all parental controls and antivirus features turned off but still cannot access all websites! Fix this ASAP of if there is a solution for this please post it here!
I have found two websites so far that I cant access through Deco. Both are well-established web stores.
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Does anyone have a solution for this yet?
I am attempting to connect to a friend's IP address that seems to be blocked. Tracert gets to the 192.168.68.1 gateway on my M5 then it states unreachable.
I am not using parental controls. Whitelisting the IP did not work. All devices cannot reach the IP, both plugged in and wireless. Plugging directly into my ISP's modem works.
1.5.1 Build 20201022 Rel. 66804 Firmware on all nodes.
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