@alex89 Hi good day Thanks for your detailed information. Please force 5Ghz Wireless Mode to ’802.11ac ’on Adapter Properties settings as the photo attached. If your router has AES only encryption on...

@JMLT8 Hello, Thank you for your valuable feedback, I sent you a Beta firmware by private message. That beta has optimized the Activity zone part, please give it a try and feel free to let us know if...

@MIKE74 Hello, On your wife's mobile phone, please log into your tp-link account ( same email and password that is using on your phone) and the second phone will get the full control. That means 2...

@Kittycam Thanks a lot for the video, Your current Tapo app version, is it Version 2.2.46? As this issue is a bit special, we'd like to follow up your case via email and escalate it , please check...

@Wabsa Hello, Your Deco M9 plus firmware is pretty old, and that could be the problem. For US version Deco M9, here is the firmware that fixed the “weak security ” issue for Deco M9 Plus, it's not...

@Phoenixx Hello, Thank you for your valuable feedback, it looks like NVR affects the camera time settings. As this issue is pretty special, we'd like to follow up your case via email and escalate it,...