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Lag on playback

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Lag on playback

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Lag on playback
Lag on playback
2021-04-02 22:32:43
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.17

Just purchased Tapo C200 camera yesterday and the live view is fine but playback has a serious lag to the point it freezes then jumps ahead. SD card is good and has worked on previous cameras with no issues.
Can anyone help?

thanks 

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#1
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3 Reply
Re:Lag on playback
2021-04-06 07:16:38

@Kittycam Good day, 

 

Please update your Tapo  app to the latest version first  in Google play or APP store. 

If still the same problem, can you give a short video clip for this problem and the tapo app version, thanks a lot. 

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#2
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Re:Lag on playback
2021-04-07 09:36:09

@Solla-topee 

hi,

the app is the latest version and still getting a significant lag on playback.  Short vid attached

 

File:
trim.0C5249C3-AFE9-457E-A445-1A92FB98A074.MOVDownload
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#3
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Re:Lag on playback
2021-04-07 12:55:51

@Kittycam Thanks a lot for the video, 

 

Your current Tapo app version, is it Version 2.2.46?  As this issue is a bit special, we'd like to follow up your case via email and escalate it , please check our email title '【Forum ID 259756】 in your inbox, thank you. 

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#4
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