@TonyDo Hello, May I know who is your ISP and what kind of modem are you using in your network? Do you have internet access when you plug this computer directly into the modem? Is the Deco M4 working...

@Tomb20 Hello, Yes, you can add another Deco unit in the same mesh network and extend the network range to another sites, but ensure the wireless signal on the 2nd site should be good enough to...

@JRM Hello, Please verify which steps did you get stuck with and what is the LED status when adding the third Deco: Fail to setup the Satellite Deco May it help.

@Wired Hello, If you don't want to lose all the features on the Deco network, it is suggested to configure the main Deco as a router (change your virgin hub 3 to a modem only mode) and connect the...

@RemcoD Hello, please help confirm some details and we can try to fix it together. 1. What is the current network diagram? How many Deco M9s in your network? How are they connected? 2. Do you mean...

@vagabond Hello, sorry to respond late. What do you mean by profile? Does it mean you cannot log into the Deco app successfully to manage your Deco nodes? Can you please describe this issue in more...