@Canemane Good day, May I know the hardware version about your M5 and could you please tell me the MAC address of the main router？ And who is your internet service provider? Did you use dynamic IP...

@CoolGameWork Good Day, Are you able to get internet service from this private IP address? And normally if it is the private IP, there would be another NAT device from the modem or Internet service...

@Mcwong644 Good day, Thanks for your feedback. Is your model number Deco M4？ May I know the model number and operating system of your smartphone? Except the smartphone, how about other mobile devices...

@Jip Hello, sorry that we didn't pick up this topic. Have you guys tried to change the DNS setting on the Deco X60 if it is working as a router? If not yet, give it a go, try to change the DNS server...

@pirrus @JBHorner @TeddyKGBee Hello all, sorry to hear that, we can do some troubleshooting first to locate the issue so that we can try to fix it later. Please help confirm the below details: 1....

@JimBon Hello, thanks for asking, please try the below suggestions: 1. Ensure the internet is working fine when the computer is connected to the Fiber modem directly, then disconnect the cable from...