@zingerina Hello, thank you for asking. Can you please verify the network layout again? Is it like below: Layout 1: FTTB modem---DGS-1016A switch---(WAN) VR1600v? And the VR1600v is working as a...

@Leafy2006 Can you please confirm again what is the modem number of the device? Is it Archer C60? If yes, this is a wireless router, not a modem, you may use tplinkwifi.net to login. Here is the...

@FredEx Hi, you are most welcome, and glad to help you. If need any further help, just let us know. Good day.

@Czechu Hello, We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond. Thanks for your...

@Xray Hello, it seems the two versions are the same? 1.4.3 Build 20200918 Rel 74289 is the latest firmware for the Deco M4, if the issue persists, we will contact you via email to follow up, thanks.

@Tigersb Yes, you may refer to the below setup video to install the router: https://www.tp-link.com/support/setup-video/ Or you can refer to the instructions (If you have a cable modem or fiber modem...