@MysticGuy Hello, thanks for asking. Please upgrade the firmware of the M7650 to the latest version first: https://www.tp-link.com/support/download/m7650/v1.1/#Firmware If the issue persists, please...

@PaulFI Hello, We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond. Thanks for your...

@Lax Hello, thanks for sharing your opinion on this topic. We do agree that 2020 is a tough year for both the development and selling, we are sorry about that. As confirmed with our R&D, the Onemesh...

@RVE Are you also using the Deco S4R? Is it running the latest firmware? What is the OS version of the phone that you tried to access the Deco? Try with another phone and see how it goes, thanks.

@Sooch Hello, thanks for getting back. If that is the case, we think there might be some limitation on the ISP side, while they don't tell you. Anyway, we will escalate your case to our engineers,...

@ZGH Hello, thanks for asking. May I have the model number of your TP-Link device first? And what do you mean you cannot find the modem? Do you mean you cannot login to its web interface page?