@Style78 Hello, may I know the hardware version of your C6, is it an EU v2 or US v2? You may check it on its bottom label. Please ensure its firmware is up-to-date, put the router in a...

@hamzahskafi Hi, check the PM that I sent to you, thanks.

@ChrisLloyd Hello, thanks for asking. When you plug this HFC NBN modem directly into a PC, will you be able to get online? If yes, confirm what kind of settings should you use to connect to the...

@SimeonStefanov Hi, check the PM that I sent to you.

@paparazz01 Is this 192.168.254.254 the WAN IP address you got from the ISP modem? How about modifying the WAN DNS server to 8.8.8.8 or 1.1.1.1, then reboot the router?

@phoenixxko We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue, please check your email box and confirm, thanks.