@Pierro @diaspro Hi, sorry for the delay. How did you update the firmware, via Tether APP, or web interface? Was there any power outage during firmware update? And how long have you had the RE200? If...

@JTabsss Hi, Did you have RE200 or RE220? and Are you located in US? If yes, the warranty service covered for two years. Please try to contact the local support team with the following information:...

@JayJayJay Good day, Thank you very much for your time and patience. May I know the model number of your home router? Did all these abnormal behavior happen only on 5ghz, 2.4ghz so far so good? When...

@NPN Hi, Sorry for the delay. Have you already replaced this Deco X60? If not, you could run one more test: 1. unplug the other two Deco X60s, only leave this one; 2.set it up as the main Deco in AP...

@Pierre_S Good day, Thank you a lot for your patience. The latest firmware 1.5.1 on Deco M5 has added whitelist feature under the parental control. Thanks a lot.

@2itzr9tVBO Good day, Thank you very much for your kind feedback. Normally, it is still under warranty service in Australia. If possible, Could you please help me check the following details: 1. is...