@anotherengineer Good day, Thank you very much for your time and patience. After checking the email record, a replacement would be better. Please try to contact the local retailer to get the plugs...

@bob27nli Thank you very much for your detailed information. I have tested on the smart plug HS110 and there would be a notice when the on/ off schedule is at the same time. But now sure why HS220 is...

@mprwalker Thank you very much for your kind reply. We would like to follow up on your case to the senior engineers and please have a check of your message box later. Thanks a lot.

@nwillis Good day, Sorry for the delay. As for the Device name and icon issue, could you please help me check the following information: 1. What is the model number and operating system about your...

@FirmwareBroken Hi, thank you for your patience. May I know how many HS103 do you have that would turn on and off randomly? Have you tried to factory reset one of them and leave it un-configured;...

@Alias69 Hi, Could you please help me check the following information: Would the randomly auto on/off issue on HS103 only happen when they are connected to the Orbi Mesh, not Deco? How many HS103 do...