@slatimer72 Good day, Sorry for the delay. May I know the model number of your smart plug? How about the hardware and firmware version about it? After creating the schedule, if you go back to the...

@Lynn6682 Good day, Sorry for the delay. May I know hardware and firmware version about your HS100? How long have you had the HS100 and when did this issue start? Have you tried to factory reset it...

@Puntoman Good day, Thank you very much for your time and patience. Would the energy monitoring be blank?—Can I have a screen-shot of this page? Have you tried to factory reset this plug and check...

@FlashMac Hi, Sorry for the delay. Could you please help me check the following information: 1. Would there be any error message when failed to connect the default Wi-Fi of smart plug? ----sometimes,...

@LaMpiRBL Good day, Thank you very much for your kind reply. There is a beta firmware for this issue and please have a check of your message box. Please update the beta firmware first and feel free...

@Saggyhaggis Good day. Sorry for the delay. I see that our senior engineers are following up on your case by email now. Hope you two could find out the proper solution very soon. Thank you very much...