@rcblackwell Hi, Sorry for the delay. I am afraid these devices might still not be able to set up without an account in quite a long time. Thanks a lot.

@D_DM Good day, Thank you very much for your time and patience. Sorry for the delay. Are you still having the same issue? If yes, we would like to forward your case to the senior engineers for...

@Gordon_Ramsay Good day, Could you please check if the neutral wires on the smart switches are properly connected; Then please refer to the following information for more clues: 1. if you are on the...

@sdbaab Good day, Thank you very much for your time and patience. Sorry for the delay. Are you still having the same issue? If yes, please help us check the following information: 1. what is the...

@jambe Good day. Sorry for the delay. HS200 is 220V compatible. Sometimes, due to the region limitation, it would mark as 100-120V in order to conform to the local standard. Thank you very much.

@SofPat Good day, Thank you very much for your time and patience. Our switch is sold with a faceplate but it is detachable. If you need a 2/3-gang wall plate, we would provide you the size of the...