@bsyrkmr Good day, Thank you very much for your time and patience. We would like to follow up on your case by email and please have a check of your email box later. Thanks a lot for your...

@Wobbo Good day, Thank you very much for your kind reply In order to test the internet connection, Deco would try to resolve these domain names and the LED light would come green once getting the...

@Lynn6682 Thank you very much for your kind reply. In this way, I am afraid that there might be something wrong with this plug. And please feel free to contact the local shop retailer to check for...

@Rafh18 Sorry for the inconvenience. Here is the instruction for firmware upgrade: https://static.tp-link.com/2020/202012/20201207/Documentation for upgrading Deco system.pdf and the beta firmware is...

@Johnnyboy54 Hi, thanks a lot for your time and patience. May I know the model number of your smart Wi-Fi switch, like HS200, HS210, HS220? After that, please refer to the following suggestion: 1. if...

@bob27nli Thanks for your reply. Have you seen the private message I have sent to you? We have tried several times on our end and every time we end up with the error message ‘this event conflicts...