@slingshot Good day, Thank you very much for your time and patience. Have you tried to check on the APP whether you have the right Wi-Fi password? Or if possible, are you able to change another...

@jmscal Good day, Thank you very much for your time and patience. For your case, have you tried to set up the Deco to be the access point mode to have a look? Or stick to the router mode, connect the...

@fboleto Good day, Thank you very much for your detailed information. Based on your network map, it seems like there are two routers and both of them could resolve the DNS request. If possible, could...

@jolor Thank you very much for your kind reply. We have already reported to the senior engineers for further evaluation. For further updated news, please keep attention to our official websites....

@Kiamoto Good day, Sorry for the delay. For your case, please refer to the following suggestions: 1.reboot the smartphone first; 2.change the DNS on the Deco to be 8.8.8.8;(please go to...

@Deco_M9_Plus Good day, Thank you very much for your time and patience. Ahh, it is quite a long log:-D and If you want to log into the main Deco, you might need to use http://tplinkdeco.net ; Thank...