@Differezierbar Hi, Thanks for your updated information. After checking with engineers, I am afraid this extender needed to be replaced and it’s time to get a new one. Or have you tried to set it up...

@Cameron Hi, Thanks for your patience. We would like to forward your case to the senior engineers. And could you please help me check the following information: 1.Currently, Did both 2.4ghz and 5ghz...

@Del-Boy Hi, Did you mean the Sky Q main and mini TV Set Top Box? Is the main router also Sky Q hub?—if yes, can I know the model? And after adding the RE450, the main box and mini box could not...

@GamerCompany Hi, Thanks for your patience. May I know the model number of your home router? When the SSIDs of the 2.4ghz and 5ghz are the same, during the setup, you are not able to detect the SSID...

@Chantellle98 Hi, May I know the model number of your range extender? Did the wireless connection work well? Did you set up the static IP address on the laptop, or get IP address automatically? Do...

@KKondo Hi, KKondo (If anyone had the same case, )please help me check the following information as well: Did both 2.4ghz and 5ghz have the same issue? How about connecting the Xbox via cable to the...