@NeilF Hi, Thank you very much for your time and patience. Sorry for the delay. After checking with the engineers, they said it was related to the roaming issue on this device. It happened more...

@andrefonseca Hi, just now I tested again on my phone and this time there is no error message and could you please help me check on your APP again? Thank you very much.

@AllexRo Thank you very much for your updated information. Have you tried to change the DNS server to 8.8.8.8 to have a look; (more>advanced>DHCP>primary DNS and secondary DNS) As for the customized...

@jpanan Hi, thank you very much for your kind feedback. Could you please go to parental control profile>insight>history and find this website and click it, there would be two option: search and...

@AleP Hi, Thank you very much for your kind feedback. I have reported to the senior engineers already for a better solution. At the same time, have you had to manually set up the static IP address...

@Matt2021 Hi, thank you very much for your detailed information. Your case has been reported to our senior engineers already for further assistance. We would like to follow up on your case via email...