@MVDM Hi, I am a little confused and did you mean that, whenever either 2.4 or 5Ghz was switched off on Main or Guest network, the mobile devices were able to connect the Wi-Fi but no internet...

@Orvee Hi, Could you please reboot the ISP modem to have a look? --after rebooting, If still the same, please go to more>advanced>ipv4 and check what is the internet IP address here; As for the...

@Pittyi Hi, they are almost the same. And Deco M1300 used to be sold in Northern Europe only. Thank you.

@GuiPoM Hi, The latest firmware for Deco M9 plus V1 is firmware 1.5.0 now but it has not been released to all regions yet so that some users might not be able to detect the 1.5.0 upgrade on the APP....

@Bahar9 Hi， May I know how long have you had the Deco E4 and when did this issue start? Did the 5ghz work fine before? Have you tried to hardware reset the Deco and check on the Wi-Fi analyzer again?...

@AQuinn Hi, Did you set up the Deco M9 plus as the access point or wireless router? Since the HD showed a normal light and when you said it did not work, did you mean that you could not access the HD...