Hey@K-Bruce For 'I can ping the hub but the phone app is not recognizing it.' do you mean hub is not available or could not be found in the APP during set up process? can you share some details and...

Good day @Bo.Bo , As far as I know when camera switch between Day/ Night mode, the motion detection function will be inhibited. To check if it is the normal behavior in your case, can you help record...

Good day @datscharf , please check my private messages

Hey @J.Cesar , multiple phones could login to the same account to access camera. For example, after install camera on the 1st phone , on the 2nd phone ,just log in the same account (using the same...

Hello@Designerappz Thank you for your valuable feedback. As far as I know Alexa always use the main stream and should be on HQ resolution. You could try to switch to 1080P on Tapo APP, and see if...

Hey @saunders400 , Please confirm Tapo APP is up to date in APP store or GooglePlay first. Try a different phone and see if issue happen on certain phone. If the above does not work, may I have a...