Hello, @Chan123 May I know which country / area are you located in, and can I have a photo of the label of your RE. Thanks Normally device with certain country version (UK,.US EU ) could not upgrade...

Good day@xplodzs As RE350 V1 model is a bit old, its beta evaluation would take longer, we would record your suggestion for team further evaluation. Thank you for your feedback!

@PinkSpider Thank you for update the solution We will forward your case to our team for a check and keep monitoring the similar feedback, thank you.

@saunders400 Got the video clip, thank you. May I know the exact app version (Tapo APP-> Me-> about), and the IOS version of your iphone SE as well? As this issue you are experiencing sounds unusual,...

Hey @PinkSpider , thanks so much for sharing all the detailed info Try a different 2.4Ghz WiFI channel among Channel 1- 11 Can you confirm you have put in the correct password. Also ensure Tapo APP...

Hey@Jond88 , We have a troubleshooting guide that worth a try : What should I do if I cannot make my Kasa device work with Alexa or Google Home? Firstly is to ensure sure kasa device could be...