@pymkey Good day, Thanks so much for sharing all the detailed info, may I have the SN number of your HS200? This issue you are experiencing sounds unusual. To address the issue and try to fix it, we...

@Baerbel Hello, Tapo camera support RTSP streaming and ONVIF protocol. For live-streaming, you could use some third party software like VLC Player or iSpy to view camera on the PC How can I play an...

@LS440 On Recording Schedule settings, you could select the Motion Detection recording time for camera. Select Motion Detection Recording (Orange) if you only want to record the motion, unselect the...

@Norman56 Hello, It is recommended to double-check the Photo/Album/ folder or path of tapo app and see video is saved there If not, may I have a short video of the phenomena? Thank you. Please also...

@Numline1 Hello, 1.1.9 is the latest firmware for Tapo C200 V2 now, Tapo C200 V2 1.1.9 should support Onvif PTZ , just give it a try. If it does not work, please let us know what software you've...

@Ojos Hello, Tapo Care could either work with SD card recording, or NVR recording. NVR is a hardware device for the recording and camera management( purchased by users separately), if you do not own...