@JM_ Hi, In your case, I think the Deco product may more suit for you than the wireless router. If your ISP router can provide wifi connection on the Floor 0, you can configure it in the router mode,...

@AnkurSar Hi, To better help you, please help to confirm the following information. 1. How many speeds from your ISP? 2. When you connect a PC to the main Deco by an Ethernet cable, how many speeds...

@OngCS Hi, Deco can't meet the inquiry to dialing PPPoE connection with a VLAN ID, and then set a different VLAN ID to the other port to connect an IP Phone. So in your case, it's suggested to using...

@CGA Hi, You can try to configure the Deco works in the AP mode, and then check if they will work properly or not. https://www.tp-link.com/support/faq/1842/

@bramdenboer Hi, have you tried to change the DNS server on the Deco? If not, you can have a try. https://www.tp-link.com/support/faq/1855/

@feyza Hi, Have you tried to turn off the fast roaming feature on the Deco? If not, you can have a try. Is the HP laptop connect to the Deco's 2.4G or 5G network? What's the model number of the...