@kaja69 Hello, may I know which country are you from? Can I have a firmware download link on the local website? Additionally, please provide the region version of your Deco M9 Plus, which can be...

@Jazz Hello, thanks for bringing this up. May I know which Deco does your Philips TV connect to, the main Deco or the slave ones? How far is the TV from the main Deco? If possible, it is suggested to...

@Pramith Hello, There is currently no way to fix the security to WPA2 or AES only on the Deco device. It is suggested to try to fix the security on the client devices if they support it. With...

@kaja69 Hello, 1. We have recently released a new firmware for the Deco M9 Plus V2, and below is the download link, which is marked Deco M9 Plus(EU)_V2_200324 on the local official website:...

@Niclas Hello, May I have your network diagram that how the Decos and the Sonos speakers are connected? Who is your ISP and what is the working mode of the main Deco M5? What if you change the main...

@Donat95 Hello, Could you please check some basic info and we will try to figure it out: 1. Ensure the Deco M5 firmware is up-to-date, which should be 1.4.4 Build 20200221. If not, update the...