@Tommy2bago Good day, May I know do you mean when phone is using 5G mobile data, the camera live view page is inaccessible? If so it may be related to certain SIM card. You could try a SIM card from...

@ak91 Hello, You could manually tilt the lens up and press the reset button, this FAQ that should be able to help: How to reset my Tapo camera? https://www.tp-link.com/support/faq/2705/

@Remus-Lupin Good day, Thank you for your valuable feedback. You could try some troubleshooting here: Tapo Camera requires Internet to synchronize time from NTP servers, if only control tapo in local...

@davidlans Good day, Thank you for your valuable feedback. Please turn on Notification on a lock screen and lock Tapo app on your Samsung phone and see if that helps. Also make sure your Tapo app &...

@omreilon Hello, Thank you for your detailed explanation, unfortunately so far Activity Notification/ Alert switch is for all the activities (motion detection / Line crossing/Area intrusion etc.),...

@DanyC @Camwatch Good day, Thank you for your valuable feedback and all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email...