@P4tr1ck Hello, Thank you for your reply, we'd like to follow up your case via email to better analyze the issue, please check your inbox, and let us know if the issue is resolved. Thank you!

@P4tr1ck Good day, Thanks so much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your...

@g.g. Hello, Thank you for your reply, glad to hear that your camera was able to connect to router right now. The light changes / snow/ rain will also trigger motion detection, you may lower the...

@JBRJBR Hello, The recording saved in SD card are always of HQ quality no matter Liveview is on HQ/LQ. If you found camera Live view goes back to LQ, here is an explanation ( Q28/A28): Q28: What if...

@Nick_0213 Good day, Please make sure your tapo app & tapo camera firmware are both up to date. Please turn off the Roaming on XiaoMi Wi-Fi extender Pro, and set up a new SSID for the extender which...

@Tommy2bago Hello, May I know do you mean when phone is using 5G mobile data, the camera live view page is inaccessible? If so it may be related to certain SIM card. You could try a SIM card from a...