@Eustacius Hello, From your information, it is more likely that router or modem side block the cloud service on camera. Did you troubleshoot with local support before, is there any case ID? May I...

@LarsK1 Hello, Tapo camera supports Channel 1-11 on 2.4Ghz wifi and remote or local control of camera should not be affected by diffeent WiFi channel of router. For ' the camera is only reachable,...

@MALVICO Hello, ISpy should detect camera when computer and camera are both in local network (make sure router AP isolation is off), it is recommended to create a new post regarding and share a photo...

8.31 update add Turn off Band steering troubleshooting For customers who met the same Camera Offline issue, here are some suggestions: 1. Make sure the camera is receiving a good signal by checking...

@Aeyo_None Good day, Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look...

@aosrlab Good to know! Our team has tested Tapo C200 V2 but failed to reproduce the issue, from your information it could be firmware related then. Thank you for your update!