@Ali-B Hi, Could you please help me check the following information: 1. when satellite Deco units turn red, will rebooting both units make them back to green, or they would come back to green later...

This Article Applies to: All Deco models Issue Description/Phenomenon: In very rare cases, customer may find that the main Deco stays solid red after a power outage or firmware upgrade, or a simple...

This Article Applies to: All Deco models Issue Description/Phenomenon: Main Deco works in Router mode, Internet connection type is “dynamic IP” (This problem appears only when the Internet connection...

@AnthR Hi, Some wireless clients don’t support the 802.11r standard and couldn’t recognize the 802.11r related information in the Beacon frames broadcast by Deco either. In this case, you may find...

@eckonom Thanks for your feedback. Your case is quite odd and could you please help me check the following information: Did you move one of the satellite units from upstairs to downstairs, not the...

@yosrija Thank you for your feedback. It is recommended to contact the local support team to claim for warranty service. https://www.tp-link.com/ca/support/contact-technical-support/