Both new KC115 cameras have very bad lag when viewing live feed.

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Both new KC115 cameras have very bad lag when viewing live feed.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Both new KC115 cameras have very bad lag when viewing live feed.
Both new KC115 cameras have very bad lag when viewing live feed.
2021-06-24 16:33:09
Model: KC115  
Hardware Version: V2
Firmware Version: 2.3.6

Hi, I bought two new KC115 cams the other day and set them up no problem. I'm not new to TP Link as I had NC450 cams then a couple of C200 Tapo one's before. Anyway the issue I'm having is that when I go into the Kasa app and load the live feed screen, there's a horrible lag and it takes a while to load the live feed. Sometimes 10 seconds or more. It's nothing obvious as I have fibre (80Mbps) broadband, the cams like my others are connected just fine. I did try resetting them but it's not fixed it. My C200 cams loaded in an instant via the Tapo app so I'm half assuming this is a Kasa app issue? Anyone else have this problem? All software up to date and I'm using my Samsung S20 Ultra to view with, so it's not down to using an old phone. Just can't seem to get it to load and in the event of actually needing to view urgently, it's not much use to be waiting ages for the screen to load.

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#1
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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-27 18:37:44

@Badjester 

 

Yup, I'm having same issue.  Sometimes it doesn't connect at all and I have to go out of live feed and back in... but then still takes 10-15 seconds 

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-28 21:12:45

@Lauranator I did find a partial solution and that is to go into settings within the camera and pick advanced. Then unselect the hardware acceleration. It's not explained what this is fully but it does speed things up when viewing live a bit. It's still slower than I would expect but it's the only part fix I've found.

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-28 22:25:52
Yes, it is a very slight improvement, but still too much lag and wait time for the live screen to appear. As you said, if it's urgent to see the live view, it's annoying and not very practical if you need to see it right away.
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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-29 16:14:11

@Lauranator yes it's a shame and sadly TP Link customer service are absolutely terrible. They always try to blame "router settings" etc. I had to cut the online chat short when I told him I was NOT going to start messing about with my router as it's a camera/app issue! My Tapo cams which had less features worked perfectly. Might go back to them but they don't have sound detection which I really want.

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