@samsinghal Hello, may I have the model number of the Airtel modem? When you try to connect to its 5GHz on the extender, how many signal bars can you see? Please check and ensure the 5GHz signal is...

@Ajaysingh Generally, the wireless password of this extender is exactly the same as on your main router, if you forget the password, you may need to reset or find the password of your router first,...

@sunshine2019 Hello, what is the model number of the new router? After changing the router, did you reset the extender to its factory defaults and configure it again? If not yet, please give it a go...

@Platinum_Dest Hello, detailed issue description including the TP-Link device model as well as its hardware version will help a lot in addressing the issue, so don't hesitate to provide as more...

@AlistairD Hello, We will try to forward your case to our senior engineer and they will contact you later via email. Please wait a while until they reach out to you. Thanks.

@Sbrierley1975 Hello, before the configuration, the default SSID of this extender should be named as TP-Link_Extender_xxxx, please reset it as per the QIG or UG if you cannot find it. But you will no...