We recently received some customers' feedback that some particular laptops with Intel wireless adapters supporting 802.11ac cannot detect the wireless signal of our Wi-Fi 6 (802.11ax) Access Point or...

@FEBE Good day, Thanks a lot for your time and patience. Did this issue start just after you install the TL-WPA8630kit? If you try to ping these websites, what would you get?...

@Rudolfiv Good day, Thank you very much for your time and patience. Is your home router also TP-Link? If it is, what is the model number of the router？---you could check it under the bottom label;...

@GTR-890 Good day, Thank you for your kind reply. It has large possibility that the range extender might be broken and needs to be replaced for a new one; Thanks a lot for your understanding and...

@coaldric Good day, Thanks a lot for your time and patience. I don’t think it is due to the bad port on the RE650 since the Desktop can ping RE650 with 0% loss, right? It is more like the packets...

@JZo Hi, Thanks a lot for your time and patience. May I know how long have you had the RE305 and did this issue start since you bought it? What is the model number of the home router? Did both 2.4ghz...