@Ste301 You could also try Device sharing and share camera with your families: https://www.tp-link.com/support/faq/2613/

@Ste301 May I know how many tp-link accounts you used to log in Tapo app? Is there any possibility that Camera was bound to another email address ? Please check my private message and send me the MAC...

@R_K Hi, thank you for your feedback. This issue may be related to some advanced settings on router, if router has some advanced features such as Parental control / Firewall/ QoS /Access control,...

@Anwhite234 Hi, if the power adapter or controller is faulty,you could contact our local technical support to check warranty

Hi, many thanks for your kind feedback. Kasa Care Free plan is not lifetime and the free cloud plan varies on different models of camera, the time starts from the day when camera is activated and...

@johnct1234 Thank you for your further information, it looks like the file names are different on different phones, I tried iPhone and got a similar file name. We realize this feature is pretty...